This means that you will have files left over for the 32-bit version even though one no longer exists. With a major upgrade like 4R8, it can introduce problems due to the fact that it first makes a copy of your ZBrush 4R7 folder and then converts that copy to ZBrush 4R8. Q: Why is the Auto Updater not recommended?Ī: The auto updater was designed for smaller, incremental updates. In that case, please deactivate your current version before upgrading as waiting until after 4R8 has been activated will cause an error in your serial number that will create issues for you if you ever need to reinstall ZBrush. Q: Do I need to deactivate my current version?Ī: While it is not necessary to deactivate your old version, it is recommended that you do so. So long as you register using the same email address that your serial number is associated with, the page will then be able to display your serial number for you.
If you have never logged into the My Licenses system before, you may need to register on that page. If you no longer have a record of yours, you can get it at the My Licenses page, where it will be listed as your License Key. If your issue/question is not found in the FAQ, please post it in a reply to this thread.Ī: All releases in the ZBrush 4 series have used the same serial number. The initial post provides an FAQ which will be updated as necessary. It takes time to figure out what might be the cause of any given issue and provide a solution. Launch time is always when we have the greatest number of questions combined with the fewest number of answers. Thank you for your patience! We are working as quickly as we can but there is simply no way to avoid delays at this time. This Guide will help you better understand the Support system and help you get the best results in the shortest time. We will be working as quickly as we can to resolve them and working long hours to do so… To be on the safe side, please expect up to two business days to receive a reply instead of our usual record of replying within one business day. IMPORTANT: Due to the extreme popularity of ZBrush 4R8, we anticipate unusually long delays processing Support tickets. Many of those programs don't yet recognize ZBrush 4R8 and its components as safe. On Windows it's in c:\Users\Public\Public Documents.
Because you used auto update, there won't be an uninstaller. If you did use Auto Update, please follow these steps before reporting any problems: Most of the issues that we have encountered have come from people skipping the instructions and just using Auto Update. That system was not designed for an upgrade of this magnitude. This thread is for common questions and answers regarding ZBrush 4R8.ĭO NOT USE THE AUTO UPDATE SYSTEM TO UPGRADE TO 4R8.
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